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Technology Solutions

 
 
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About

iTech AG Technology Solutions

At iTech AG, our vision is to use tomorrow’s technology to deliver solutions for our clients today. As a small business we are able to draw niche talent into our firm and serve as an incubator for innovation and opportunity. iTech AG consultants can help you modernize your technology portfolio and critical systems to deliver higher value at a lower cost to your business. Our Technology Services portfolio can support you from beginning to end, including your end-to-end enterprise architecture and design, to application and system migrations to the cloud, to the implementation and management of a dedicated platform, to providing Service Management support to ensure a stable and dependable IT landscape. We are technology and product agnostic and as a result, we are able to assess and recommend the best solutions to you and our customers focused on meeting your unique business needs.

 
 
 
 
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technology Offerings

Cloud Computing

Cloud Computing – the dynamic provisioning of IT capabilities – is a delivery model that can provide increased operational and financial flexibility. Companies and Government Agencies can get the most out of moving capital expenditures to operational expenditures through consumption based models. Our agile approach for a cloud transition has enabled our clients to realize cost savings, almost immediately, while modernizing their operating environment and improving organizational efficiency.

iTech AG can help with your organization’s cloud transformation. We work with our clients to identify the best model for their organization. Having experience and expertise in both a hybrid environment or full migration to the cloud, as well as PaaS, SaaS, and IaaS solutions, we will chart the right course for success. We can assess your portfolio of applications and infrastructure, identifying where applications can be rationalized and where a PaaS or SaaS solution would provide the most value. Whether it be corporate critical functions, such as human resources and finance, or the backbone of the IT Service Management operation, iTech AG has the experience and approach for moving to the cloud and delivering your organization cost savings.

Learn more about the iTech AG Cloud Solutions approach.

 
 
 
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technology offerings

Cyber Security

Whether you are securing your network or your data, iTech AG can help you with your Cybersecurity needs. Our team of certified professionals can help your enterprise design, architect, implement, and administer the infrastructure to meet your desired security posture. We will prevent intrusions and monitor access, misuse, or denial of your network and network-accessible resources. Our information security experts will keep your data free from threats, preserving the trust of your organization’s data, and that the Confidentiality, Integrity and Availability (CIA) of the information are not violated.

SERVICES OFFERED:

Infrastructure and Mobile Security

Assess your current organizational cyber ecosystem and support the solution implementation to achieve your security needs. We have experience defining and protecting network boundaries with tools such as Firewalls, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Web Application Firewalls (WAFs), Network Access Control Lists (NACLs), and configuring routing.

 

Information Protection

Provide solutions to protect your organization’s sensitive data from unauthorized access, use, disclosure, disruption, modification, inspection, recording or destruction, creating the appropriate security posture for the safe handling and storage of your sensitive data.

 

Application Integration

Develop and deploy vendor agnostic, industry leading, cybersecurity software to strengthen your organization against attacks, vulnerabilities, and breaches. Provide consultation services and documentation for Security Assessment and Authorization (SA&A), achieving Authority to Operate (ATO), and support your organization’s corrective actions by addressing any Plan of Action & Milestones (POA&M).

 

FISMA Compliance

Support our government clients throughout the various steps outlined by the National Institute of Standards and Technology (NIST) for compliance with this Act.

 
 
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technology offerings

DevOps


WHAT IS DEVOPS?

IT solutions delivered in today’s digital age

DevOps focuses on engineering and automation practices for development and operations and the cultural alignment between those teams. It is the innovative engine that enables the continuous evolution of IT systems, bringing business, development and operations stakeholders together to streamline IT delivery. iTech AG’s DevOps services helps organizations define, implement and run DevOps to compete successfully in today’s fast pace digital world. DevOps represents both a technology and a culture change. In the DevOps environment, no longer are applications “built” as one distinct activity and “maintained” as another. Rather, automation techniques are utilized for deployment, environment set-up, configuration, monitoring and testing. This accelerates the interaction between development teams, which focus on building applications, and operations teams, which are accountable for releasing and maintaining those applications. The result: faster, more predictable deployments to market, performed with radically greater efficiency, to enable companies to sustain their competitive edge, enter new markets and scale their business.

WHY NOW?

Agility is needed to keep up with today’s market

DevOps is an innovative engineering practice that can deliver applications faster with more flexibility, allowing companies to operate in a more streamlined manner. It allows companies to shift from traditional phased delivery models to a continuous delivery mindset, made possible by better integrating teams within IT and employing more automated processes.

Customer-facing digital and mobile applications require rapid change without compromising quality in order to respond to very short feedback cycles from customers. Enterprise systems call for more efficient and automated development and deployment approaches to keep pace with business. DevOps supports the requirement for greater efficiency and speed in both digital and enterprise applications, making it a key enabler in today’s high velocity business environment.


COMPREHENSIVE DEVOPS SERVICES:

Assessment & Strategy

We assess the maturity of your development and operations teams and then create an implementation strategy and roadmap which sets the course for DevOps execution.

Application Architecture

We define an architecture that supports automated releasing, scalability, feature control, automated testing, instrumentation and operability.

DevOps Implementation

We provide implementation services to design and build a tooling platform to support DevOps practices from development to production. We institute version control for all production artifacts and treat the entire data-center infrastructure as code. As a result, servers and even entire datacenters can be consistently recreated, whether they are on premise or in a public or private cloud. Additionally, we define the right governance and implement key lifecycle practices:

1. Continuous Integration

Allows for code to be integrated frequently and in small increments. As code changes are made, they are compiled and tested automatically.

2. Continuous Testing

Uses techniques such as test automation, and service virtualization to allow comprehensive testing to be performed on every change made. The same tests can be run perpetually in production to provide semantic monitoring of application functionality and performance.

3. Continuous Delivery

Helps IT shift from batch to real time releases where small changes (for example, an enhancement or single fix) are made, assured and deployed individually, potentially even to production. System change becomes the norm.


Organizational Change

We help organizations change their IT operating model and implement DevOps behaviors. iTech AG provides learning and performance support, allowing those impacted by the change to develop the requisite knowledge, skills and abilities required to deliver the change.

IT Operating Model

iTech AG can help clients translate their business and IT strategies into a coordinated set of DevOps processes, roles, governance structures, performance metrics and organization structures. Through our IT Operating Model services, organizations can define, build and deploy a blueprint for DevOps to drive desired change in IT service quality, responsiveness and cost.

DevOps Managed Services

iTech AG can provide DevOps services on an ongoing or managed services basis. Our managed services focus on orchestration, test environments, deployments and operations, freeing up client resources for application design, development and testing—enabling you to achieve continuous delivery.

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technology offerings

Infrastructure & Network Engineering

iTech AG helps free organizations from worrying about their IT infrastructure, allowing them to focus on their business, through our complete line of infrastructure services offerings. Save time and money by leveraging our expertise and talent in the field of IT infrastructure.

End to End Enterprise Architecture:

iTech AG can help your organization architect your IT landscape and establish a roadmap for successful implementation. We can be a partner for your organization to turn to for evaluating you existing systems and making the tough decisions on the right road to follow. Since iTech AG is product and technology agnostic, we are able to assess your needs, your use cases, and your IT environment in order to architect the right enterprise solutions for delivering the greatest value to your organization.

Physical Infrastructure and Virtualization:

iTech AG can help build out an IT infrastructure using your own dedicated or cloud-based servers to fulfill the needs of your organization. Our expert technicians will assess your organizational needs then architect and build out the necessary components.

As the IT world has moved to virtualization, iTech AG can be your partner to deliver a virtualized platform that allows you to scale as needed to meet your future demands. We focus on driving IT cost savings by providing the proper solution for each of our clients.

Middleware Solutions:

iTech AG can help modernize your middleware technologies by designing and implementing key components across your enterprise platforms. These middleware technologies can be critical to the efficiency of your IT solutions and include functions and components such as:

  • Message Queueing

  • Application Servers

  • Web Servers

  • Database Servers

  • Service Oriented Architecture

  • Simple Object Access Protocol

  • RPM/Software Packaging

  • Scripting and Automation


 
 
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technology offerings

Service Management

iTech AG understands the importance Service Management in the stability of an organization’s IT services. We work with our customers to define and establish comprehensive IT Service Management (ITSM) processes based on ITIL v3 principles to provide the proper level of structure while still allowing them to be nimble. We understand the breadth of ITSM extends past just the incident and change management processes and requires detailed attention to other critical areas, such as availability management, capacity management, and the possible need for a service catalog. Workforce enablement is key to ensuring the right people within your organization have the proper tools to successfully accomplish their mission. ITSM implemented properly can help your organization align IT priorities with Business Priorities as well as integrate Cybersecurity through imbedded compliance controls. We focus on integrating those critical processes to deliver the greatest value.


One Integrated Service Management Platform

Today’s IT world demands efficiency to allow an organization to focus on their customers. iTech AG has the experience in delivering the proper IT Service Management tool (i.e. ServiceNow, Remedy, and other industry leading tools) to bring all the Service Management processes and data together to provide that efficiency. The right tool will provide visibility into the reliability and stability of your IT services, helping you track performance of SLAs and related KPIs.

Having one integrated Service Management process and platform can also help identify bottlenecks or trends in business disruptions or inefficiencies and proactively seek to remediate them. Integrating your Service Management processes is a challenging task and needs to be tailored to each organization. It can include creating a Service Catalog for an intake process of service requests and introducing automation and orchestration to the processing of those service requests. It includes consolidating configuration items into a single Configuration Management Database (CMDB) to provide visibility into the impacts of incidents and changes across your entire IT landscape. It includes integrating your incident management, change management, and release management processes to provide clear visibility and transparency on which incidents are being resolved, by which change, as part of which release.

iTech AG focuses on bringing visibility to your IT infrastructure, establishing IT Governance, and helping you focus on making fact-based decisions to provide business-critical IT services that power your enterprise. By integrating and improving your organization’s IT Service Management, iTech AG can help you shift your budget from operations and maintenance to innovative initiatives.

ITSM can be integrated with Cybersecurity to help imbed compliance controls into your business and IT processes.


Enterprise Service Desk

Using iTech AG for your service desk needs can help cut operating expenses, increase end-user productivity, and allow you to scale easily. We work with you to help implement ITIL v3 standards to deliver the highest level of customer satisfaction. Providing a single point of contact for end-users, our service management team is there to help with incident resolution and communications along the way.

Our globally integrated enterprise service desk drives the highest levels of customer satisfaction. We utilize the service desk functions as defined by ITIL where the main objectives are:

  • Act as a single point of contact (SPOC) for all IT Customers

  • Maximize service availability

  • Restore service whenever possible

  • Provide business systems support