iTech AG has been awarded a three-year, single-award blanket purchase agreement (BPA) with the Centers for Medicare & Medicaid Services (CMS) Center for Clinical Standards and Quality (CCSQ). This contract, with a ceiling of $75 million, marks a pivotal collaboration aimed at streamlining and elevating CMS’s quality-related initiatives.
A Game-Changing Contract
One of the standout highlights of this partnership is the five-year, $64 million task order iTech AG has secured for CMS’s Health Care Quality Information Systems (HSQIS) development. Not only is this task order a significant win for us, but it’s also iTech AG’s largest government contract to date, underscoring our expertise and capabilities in providing ServiceNow development, operations, and continuous improvement services.
What Will iTech AG Bring to the Table?
As an Elite ServiceNow Partner, iTech AG has extensive experience in implementing digital platforms using the Scaled Agile Framework (SAFe), which uniquely positions us to support CMS’s specific needs. Our primary focus is on delivering tangible results while aligning seamlessly with CMS’s overarching goal of enhancing the citizen experience. As part of this partnership, we’ll provide a range of services, including agile process support, release management, data management and security, and UX design, all of which leverage our SAFe certification.
iTech AG’s CEO and Co-Founder, Frank Antezana, said, “CMS CCSQ is improving health outcomes and providing better medical care for citizens across the nation by implementing cohesive quality improvement practices. iTech AG’s ServiceNow partnership, SAFe certification, and people-first approach are ideal for this work at CMS, as well as for agencies focused on improving CX.”
Meeting Critical Needs
Government agencies like CMS play a vital role in providing essential services to citizens, making it crucial for them to operate effectively. CCSQ serves as the focal point for all quality, clinical, medical science issues, survey and certification, and policies for CMS’s key programs.
Adam Byer, iTech AG’s Chief Delivery Officer, stated, “Our priority is ensuring our customers are equipped with the right agile solutions to provide citizens access to reliable health services. Utilizing our deep ServiceNow practice and a human-centric view on data and design makes this an attainable reality. With 80+ ServiceNow mainline certifications, 50+ certified technical consultants, and a perfect customer satisfaction score (5.0), we help teams define strategy, governance, tool upgrades, and roadmaps that result in successful digital transformations.”
A Focus on the Citizen Experience
At iTech AG, we provide federal agencies with the tools they need to succeed, all while adhering to human-centric design principles to enhance internal processes and citizen experience. Our support will be instrumental in helping CMS CCSQ fulfill its mission to identify and develop best practices in quality improvement and ensure that CMS’s quality-related activities are effectively integrated.
