As we close out another year of transformation across the ServiceNow ecosystem, one thing is clear: iTech AG continues to deliver meaningful, measurable outcomes for our customers. Our passion for excellence, our commitment to innovation, and our focus on people and mission set this year apart as one of our most impactful yet. This blog highlights the milestones that shaped 2025 and strengthened our role as a ServiceNow Elite Partner.
A Strong ServiceNow Presence
Throughout the year, our team represented iTech AG at various ServiceNow events across the country, connecting with customers, partners, and the broader Now community. This includes ServiceNow Sales Kickoff (SKO), Public Sector Ramp Camp, Federal Forum, Knowledge, ServiceNow Summit DC, Global Partner Ecosystem Summit (GPES), ServiceNow World Forum NYC, and more. At Federal Forum, iTech AG led the highest-attended breakout session, Driving Federal Innovation with AI, where discussion centered around reducing manual work, improving customer experience, and accelerating service delivery through Now Assist. Additionally, our team had the opportunity to visit ServiceNow’s new Innovation Center in Washington, DC, a hub designed to foster collaboration around public sector challenges. Each event strengthened our presence in the ecosystem and deepened our partnerships across commercial and public sectors.
Customer Excellence
This year, iTech AG earned an overall 5/5 Customer Satisfaction (CSAT) rating across customers and the ServiceNow solutions we deliver. CSAT is one of the most important indicators of trust and success, and we are proud to consistently deliver at the highest level. As an Elite Partner, we remain committed to helping organizations modernize with confidence, efficiency, and long-term value.
Product Line Achievements: A Year of Recognition
ServiceNow’s Product Line Achievements (PLAs) honor partners with deep expertise and a proven record of customer success. This year, iTech AG earned PLAs in:
- IT Service Management (ITSM)
- Customer Service Management (CSM)
- Strategic Portfolio Management (SPM)
- App Engine
- Public Sector Digital Services (PSDS)
- Now Assist for CSM
- Field Service Management (FSM)
These recognitions underscore our ability to deliver innovative, high-quality solutions aligned with customer goals.
Validated Practices: Setting a New Standard
iTech AG earned four ServiceNow Validated Practices in:
- Customer Service Management
- Now Assist for CSM
- Public Sector Digital Services
- Field Service Management
Validated Practices represent ServiceNow’s highest level of partner endorsement, showing that iTech AG has the governance, structure, and capabilities to consistently deliver repeatable excellence.
We are also proud to be the second partner across the entire ecosystem to earn a Validated Practice in Now Assist for CSM.
Expanding and Innovating Our Solution Portfolio
This year, our team strengthened and expanded our full suite of solutions, many of which use ServiceNow capabilities:
- Field Service, Facilities, & Asset Management
- Grants & Case Management
- Data Integration & Analytics
- Enterprise Portfolio Management
- Integrated IT Operations
- Customer Engagement & Experience
- AI-Powered Business Modernization
Furthermore, we launched three new packaged solutions, designed for rapid scalability:
IWMS: Streamlines facilities and asset operations with centralized data, automated workflows, and optimized space utilization.
Now Assist GenAI: Provides intelligent recommendations, natural language interaction, and workflow automation that enhances user experience and decision-making.
GrantsKit360: Modernizes the grants lifecycle with dashboards, automated workflows, and expert designed functionality. Additionally, GrantsKit360 is now officially available in the ServiceNow Store and Partner Finder, helping agencies modernize programs with transparency and efficiency.
Delivering Impact Across Industries
iTech AG partnered with customers across financial services, information and public administration, healthcare and life sciences, and commercial sectors to turn ServiceNow strategy into measurable results.
Across industries, our teams led successful go-lives that modernized portfolio management, service delivery, and mission-critical operations, including:
- Strategic Portfolio Management (SPM) transformations, supporting organizations migrating from Planview and enabling Jira-integrated SPM to unify demand, delivery, and investment visibility.
- Workforce and Service Delivery (WSD) go-lives, helping teams streamline intake, prioritize work, and align execution to strategic outcomes.
- Grants management solutions built on Public Sector Digital Services (PSDS), delivering secure, compliant platforms that improve transparency, reporting, and lifecycle management for grant programs.
- Enterprise IT modernization efforts, including migrations from Remedyforce to ServiceNow IT Service Management, Enterprise Asset Management, and IT Asset Management, establishing a stronger foundation for automation and operational insight.
- Customer Service Management (CSM) implementations, enabling organizations to deliver more responsive, consistent, and data-driven customer experiences across channels.
This year set a powerful foundation for what’s next. In 2026, we will continue to expand our ServiceNow solutions, deepen our AI expertise, and deliver measurable outcomes that shape missions, services, and experiences. Our success is defined by the trust of our customers, the dedication of our people, and the passion we bring to every engagement.
Ready to modernize with confidence? Let’s talk about your 2026 roadmap.